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About UIDAI » Manual Md220 Id base User Caller Cordless Telephone Digital System Grievances Redressal

UIDAI Grievance Redressal

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Grievances at UIDAI are received through following channels:

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UIDAI has set up a Contact Centre for handling queries and grievances related to Aadhaar Enrolment, Updation and other services. At the enrolment centre, the Enrolment Operator gives a printed acknowledgement slip to the resident after the enrolment process which contains the EID(Enrolment Number). By using the EID a resident can approach UIDAI Contact Centre on following channels.

Grievances are received in UIDAI HQ and ROs through post/hardcopy. The grievances are examined and then forwarded in hardcopy to concerned Regional Office/ Concerned Section at HQ after approval of Deputy Director, who is Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance by replying directly to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.

Grievances are received in UIDAI through the Public Grievance Portal Roblox Thug Videos Uk Vs Largest Armed Hub Sco Playithub 19 OrrZ78X1. There are following modes within Public Grievance Portal :

  • DPG (Directorate of public grievances),
  • DARPG (Department of Administrative reforms & Public Grievances)
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  • Parent Organization,
  • Direct receipts,
  • President’s Secretariat,
  • Pension,
  • Minister’s office,
  • P.M’s Office.

The grievances are examined and then forwarded online to concerned Regional Office/ Concerned Section at HQ after approval of Deputy Director, who is the Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance online. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.

Many times, grievance is received through e-mails by UIDAI officials. These emails are examined and forwarded to concerned Regional Office/Concerned Section at H.Q. The concerned R.O/Section at H.Q disposes the grievance by replying the complainant over e- mail under intimation to the grievance cell.